Refund & Replacement Policy

At WackyGiftShop.com, many of our physical products are made to order just for you. Because of this, we generally cannot accept returns or exchanges for buyer's remorse, ordering the wrong size, preference changes, or accidental purchases.

That said, if something arrives damaged, defective, misprinted, or incorrect, we'll work with you to make it right.

Damaged, Defective, or Incorrect Items — 30-Day Policy

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 calendar days of delivery.

To report an issue, email Support@WackyGiftShop.com and include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem, when applicable
• Photos of the packaging if the product was damaged during shipping

Once we receive your information, we'll review the issue and determine the appropriate resolution.

Eligible orders may receive a free replacement or refund.

In most cases involving damaged or defective products, you will not need to return the original item unless we specifically request otherwise.

Please report problems as soon as possible. Requests submitted after 30 calendar days may fall outside our production partner's standard claim coverage. However, we will review individual circumstances and honor any rights provided by applicable law.

Made-to-Order Products

Many WackyGiftShop.com products are produced specifically after an order is placed.

Because these products are made to order, we generally cannot offer returns, refunds, or exchanges for:

• Buyer's remorse
• Ordering the wrong size, color, or design
• Preference changes
• Accidental purchases

Please review product details, sizing information, personalization details, and your shipping address carefully before completing your purchase.

These restrictions do not apply to eligible defective or incorrect products or where a return, refund, or other remedy is required by law.

Personalized & Custom Products

Personalized and custom-made products generally cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or different from the personalization submitted with the order.

Please double-check all names, wording, images, and other customization details before submitting your order.

Digital Downloads

Digital products are delivered electronically, and no physical product will be shipped.

Because digital files cannot be physically returned, digital downloads are generally non-refundable once they have been delivered or accessed, except where required by law.

If you experience a technical issue with your download, receive the wrong file, or discover that a file is corrupted or unusable, please contact us so we can help resolve the issue.

Digital purchases may not be refunded simply because the customer:

• Changes their mind
• No longer needs the file
• Purchases the wrong digital product
• Does not have compatible software or equipment

Please review all file specifications and compatibility information before purchasing.

Drone Stock Footage & Licensed Digital Media

Drone footage, stock video, and other licensed digital media are also considered digital products.

Purchasing these products provides the customer with a license to use the content according to the license terms included with the product. Purchasing a license does not transfer copyright ownership of the original footage or media.

Because licensed digital media is delivered electronically, these purchases are generally non-refundable once delivered or accessed, except where required by law.

If a purchased file is corrupted, incomplete, or materially different from the product description, please contact us for assistance.

Exchanges

Because most physical products are made to order, we generally do not offer traditional exchanges.

If your item has a manufacturing defect, printing error, or other eligible issue, we may provide a replacement instead.

If you ordered the wrong size, color, or variation, a new order will generally need to be placed.

Cancellations & Order Changes

Orders may enter production shortly after they are submitted.

We cannot guarantee that an order can be canceled or changed once production has begun.

If you notice an error with your order, contact us as soon as possible. We'll do our best to help, but changes or cancellations may not be possible once production has started.

If we cannot ship an order within the promised timeframe, we will provide the applicable delay notifications, cancellation options, and refunds required by law.

Shipping Issues & Missing Packages

Please make sure your shipping address is complete and accurate before placing your order.

Delivery estimates are not guaranteed arrival dates. Shipping delays may occur because of weather, carrier disruptions, or other circumstances beyond our control.

If your package is delayed, missing, or appears to be lost in transit, please contact Support@WackyGiftShop.com as soon as possible.

We will review the tracking information, investigate the situation, and help determine the appropriate next steps.

Missing or lost shipments may have different claim-reporting deadlines than damaged or defective products. We encourage customers to report delivery concerns promptly.

If tracking indicates that your package was delivered but you cannot locate it, please check your delivery location, household members, neighbors, and local carrier. Contact us if the package remains missing so we can review the circumstances.

Refunds or replacements for missing shipments will be determined based on the circumstances and applicable consumer protection laws.

Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible.

Processing times may vary depending on your bank, card issuer, or payment provider after the refund has been submitted.

We will notify you when your refund has been processed.

Need Help?

Something went wrong? Don't panic — the Wackyologists are here to help!

Email Support@WackyGiftShop.com or visit our Contact Us page.

Please include your order number and details about the issue so we can review your request as quickly as possible.

We want every WackyGiftShop order to bring a smile, not a headache.

A little weirdness is expected. A defective order isn't!

Last updated: October 13, 2026